Overview

Don established Pigott & Associates LLC in 1994. His focus these past 23 years has been on enabling the CRE/FM services function within large multinational corporations to become strategically aligned with and relevant to the core business of his clients. This includes the function’s synergistic dynamic with the HR and IT functions.

Don has advised and supported leadership teams in various industry sectors, including: oil & gas; telecommunications ; banking; pharmaceuticals, auto; and manufacturing.

Education

Studied Chemical Engineering, Marketing and Finance

Specializations

•Strategy formulation, strategy execution, and associated change management .

•Innovation and its practical application in developing integrated  CRE/FM services value delivery platforms of “great power” – see Page 3

•Growing the CRE/FM services function within an enterprise, based on high quality customer intelligence, and the resulting  formulation of compelling value propositions 

•The end-to-end sourcing and contracting process for integrated CRE/FM services

•B2Supplier strategic alignment, contract governance, and risk management

•The building of sustainable B2B and B2C relationships based on mutual trust  for WIN / WIN outcomes

•The science and importance of customer relationship management (CRM), and high-quality customer experiences

PROJECTS INCLUDE:

•AT&T / Telkom, South Africa – to develop the corporate real estate services function’s outsourcing strategy and its execution – $500 million in spend per year – The largest CRE/FM services contract in the world at that time – 1998/2000

•Shell Lubricants and Coolants Division, Global – to build and successfully implement a global sales strategy that transformed an increasingly commoditized set of products to be seen by the market as being of greater value when synergistically combined with an integrated set of services – Shell’s entry into Fluid Mgt Services 2000/2002

•BP Corporate, Global – to develop its international facilities management function strategy, and to support the outsourcing and contracting of facility management and O&M services in Europe and North America – 2004

•Shell Retail, Global – to develop the RFP approach and documentation for the global outsourcing of maintenance of Shell’s retail forecourts and fueling systems, initially in Europe – 2005

•BP Texas City Oil Refinery, Houston – to develop a step change improvement in non core facility management operations and maintenance services – 2005

•Pfizer, North America – to develop strategic recommendations for the improvement of productivity in Pfizer R&D facilities in North America – 2010

•P&G, USA – to enable a step change improvement by P&G’s FM service provider in the non-core operations and maintenance (O&M) services in its key US manufacturing plants – 2010/2011

•Barclays Capital, Global – to undertake a deep dive assessment of the current CRE/FM services function in the UK, Europe, Asia and North America, and make strategic recommendations – 2011

•Navistar, Americas – to assess the non core operations, maintenance and MRO function in selected manufacturing plants in North America – 2011/2012

•GDF Suez / Engie Services – to develop a global integrated services and growth strategy, including support the acquisition of a targeted energy management services company in the USA – 2014

•Chevron, North America – to support the CRE/FM services function (CBRES) in developing and executing its outsourcing and contracting strategy for integrated FM services in North America – 2015/2016 

•HSBC Bank, Global – to develop and align the risk management and compliance platform for the global real estate services function with the HSBC corporate risk management platform – 2015/2016

•Engie / Besix FM JV, Middle East – to develop the growth strategy in the Middle East – 2017 / 2018

NOTE: When not in conflict with any Demand-Side projects, Don / P&A has advised and supported a number of international Supply-Side companies in developing and executing various performance improvement strategies. Indeed, Don’s Demand-Side clients encouraged such initiatives based on the expectation of improved performance. 

Don is a firm believer in leveraging the power of INNOVATION to disrupt the status quo……. Just as Steve Jobs did in creating Apple, and more recently Jeff Bezos has done in creating Amazon. A true disrupter is yet to emerge in the global CRE / FM services market.

Peter Drucker defines INNOVATION as…… “the design and development of something new, as yet unknown and not in existence, which will establish a new economic configuration out of the old, known, existing elements ……. It will give these elements an entirely new economic dimension. It is the missing link between having a number of disconnected elements, each marginally effective, and an integrated system of great power”